Frequently Asked Questions
Find the answers to some of your questions
FAQ - “BIIC ONLINE” INTERNET BANKING SERVICE FOR INDIVIDUALS
What is the BIIC Online service ?
BIIC Online - individuals is BIIC's online banking service intended for individual customers. It allows you to manage your personal finances remotely in complete security, 24/7. By subscribing to BIIC Online, you can :
- View information on your accounts: balance, statement, details of movements
- Download various statements
- Make secure national and international transfers
How can I register for the BIIC Online service ?
This service is available to all BIIC individual customers. To subscribe, you must sign a subscription contract with your account manager.
What are the fees associated with using the BIIC Online service for individuals ?
Subscription to the BIIC Online service is free. Subscription is free, transfers from BIIC to BIIC are also free. For other types of transactions, please consult our current general conditions or contact your account manager for more information.
Which browsers are compatible with BIIC Online ?
- BIIC Online is optimized to work with recent versions of the most popular browsers (Chrome, Firefox, Safari, Edge).
- For the best experience and maximum security, we recommend that you always use the most recent version of your browser and the operating system of your device.
Is the BIIC Online service secure ?
Yes, BIIC Online uses advanced security protocols including SSL encryption, OTP (One Time Password) authentication and robust firewalls to protect your information and transactions. OTPs ensure the security and confidentiality of your banking data and transactions. These are one-time passwords, valid for 60 seconds, that will be sent to you via SMS on your registered phone number.
Can I access BIIC Online from my smartphone or tablet ?
BIIC Online is easily accessible via the internet on a smartphone or tablet. We recommend that you connect on a computer to benefit from a complete and more secure experience.
How do I log in to BIIC Online ?
Simply type www.biiconline.com into an Internet browser and click on the connect button displayed on the panel dedicated to Individual customers.
What settings are required to access BIIC Online for individuals ?
To use BIIC Online, you need:
- A subscriber code (6-digit identifier) which was sent to you by the Bank following the activation of your subscription.
- The one-time password (OTP) which will be sent to you by SMS each time you log in.
What should I do if my BIIC Online space for individuals is blocked ?
After 3 unsuccessful attempts, your account will be blocked as a security measure. You can contact the account manager or customer service at This email address is being protected from spambots. You need JavaScript enabled to view it. .
What to do if your phone number changes ?
If you change your phone number, you can contact your account manager or customer support who will take care of updating your new number for receiving OTPs.
Who can I contact if I have a problem with the BIIC Online service for individuals ?
If you have any problems, you can contact our customer support by phone at +229 0121312200 by WhatsApp at +229 0195429696 then by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or your account manager.
OTHER SAFETY TIPS
OTHER SAFETY TIPS
In the event that you receive a suspicious email inviting you to connect to the bank's website, either to update your data or for a "security alert" inviting you to change your authentication device, you must comply with the following security conditions :
- Do not reply to this email.
- Do not click on any links in this email.
- Do not share your subscriber code.
- Delete this email.
To connect to the bank's transactional site and not to a fake site, type the exact address provided by the bank yourself. It is recommended that you enter the URL address of the site www.biiconline.com yourself instead of using a search engine.
If you encounter problems when connecting to the BIIC Online site or if you think you are the victim of an attempt to steal confidential information, contact us immediately.
